Frequently Asked Questions
Everything you need to know about our natural skincare and delivery.
Are Trilogy products 100% natural?
We pride ourselves on using high-quality, natural ingredients. While the majority of our range is 100% natural, some products contain safe, nature-identical preservatives to ensure product stability and shelf life.
What are your shipping rates within Australia?
We offer free standard shipping on all Australian orders over $50. For orders under $50, a flat rate of $8.95 applies. Express shipping is also available at checkout for an additional fee.
Is Trilogy skincare cruelty-free?
Yes, we are a cruelty-free brand. We do not test our finished products or ingredients on animals, and we do not commission third parties to do so on our behalf.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you experience a skin reaction, please contact our customer support team with photos and your order number for assistance.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Klarna.
How should I store my Rosehip Oil?
To maintain the potency of the essential fatty acids, we recommend storing your Rosehip Oil in a cool, dark place away from direct sunlight and ensuring the cap is tightly sealed after use.