Returns & Exchanges
At Trilogy Natural Products AU, we want you to love your skincare journey, which is why we offer a 30-day return policy for products purchased directly from our website. If a product isn't the right fit for your skin, we are committed to making the exchange or refund process as seamless as possible.
Contact Support
Email our customer care team with your order number and the reason for your return to initiate the authorization process.
Prepare Your Package
Securely pack the items in their original packaging, ensuring they are well-protected to prevent damage during transit back to our warehouse.
Ship the Items
Affix the provided return label or address the package to our returns center using a trackable shipping service for your peace of mind.
Receive Refund or Credit
Once our team inspects the returned items, we will process your refund to the original payment method or issue a store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing